Aged care at home
Support at Home: Physiotherapy, OT and Exercise Physiology
If you or a family member receive in-home aged care, your physiotherapy, occupational therapy and exercise physiology come through the Support at Home program, and clinical care is fully government funded. You pay nothing out of pocket for approved clinical services.
Consistent staffing every visit. Reports delivered on time. We pick up the phone.
What we deliver
What we deliver in your home
- Physiotherapy - mobility, strength, balance, falls prevention and pain management
- Occupational therapy - daily living assessments, equipment prescription and home safety
- Exercise physiology - tailored exercise programs for chronic conditions and reablement
- Assistive technology and home modification assessments under the AT-HM Scheme
- Restorative care programs that build independence, not dependence
Every program starts with an assessment in your home, sets goals you actually care about, and reports progress back to your provider.
Fully funded
Clinical care costs you nothing
Under Support at Home, allied health sits in the clinical care category. The government funds it in full - no co-contribution, regardless of your income or pension status. If physiotherapy or occupational therapy is approved in your care plan, there is nothing to pay.
Your Support at Home budget depends on your classification level. We work with your provider and care partner to make sure allied health is used where it earns its keep: keeping you mobile, safe and at home.
Free guide
Request our Support at Home price and travel guide
Every price, every travel zone, in one guide. Built for care partners, coordinators and families comparing providers under the July 2026 published-pricing rules. Tell us where to send it and we will email it to you.
AT-HM Scheme
Equipment and home modifications
The Assistive Technology and Home Modifications (AT-HM) Scheme funds equipment and home modifications where they are assessed as needed. Our occupational therapists complete the assessments, write the prescriptions and follow the job through - rails, ramps, bathroom modifications, walkers and daily living aids. More on home modifications and assistive technology.
For providers
For Support at Home providers and care partners
We make allied health the easiest part of your service list, with a mobile workforce covering Northern NSW and SE QLD.
What you get from us:
- Assessments booked within days of referral, not weeks
- Consistent staffing across visits, so care plans hold together
- Documentation that stands up at review time, delivered on schedule
- One number to call, answered by a manager who lives in your region
We know the funding rules - Support at Home, CHSP, STRC, NDIS, DVA and WorkCover - so your team doesn't have to explain them twice. Working on reablement in residential care too? See our reablement programs.
Service area
Where we visit
Home visits across Tweed and southern Gold Coast, Ballina and the Northern Rivers, Casino and the Richmond Valley, Grafton and the Clarence Valley, Yamba and the Clarence Valley, Coffs Harbour and the Coffs Coast, the southern Gold Coast, Lismore and surrounds. Clinic appointments are available in six locations if you prefer to come to us, or want CHSP details.
Guides
Support at Home, Explained
Plain-English guides from our clinicians on how the program works:
FAQs
Do I pay anything for physiotherapy under Support at Home?
No. Physiotherapy, occupational therapy and exercise physiology are clinical care services, which the government funds in full. There is no co-contribution for approved clinical care.
What happened to my Home Care Package?
Home Care Packages became Support at Home on 1 November 2025. If you had a package, you were moved across automatically. Your allied health services continue - the funding category and budget rules changed, not the care.
How do I get started?
If you already have a Support at Home provider, ask your care partner to refer you to Optimum Allied Health, or call us on 1300 871 249 and we will sort the paperwork with them. If you are new to aged care, start with an assessment through My Aged Care.
Can you supply equipment or home modifications?
Yes. Our occupational therapists assess and prescribe under the AT-HM Scheme, which covers equipment and modifications up to $15,000 where needed.
Do you also see CHSP and STRC clients?
Yes. We deliver allied health under the Commonwealth Home Support Programme and Short-Term Restorative Care, as well as Support at Home, NDIS, DVA and private arrangements.
Ready to get started?
One referral form. A call back within two business days. Call 1300 871 249 or make a referral online.